These Terms of Service (the “Terms”) govern access to and use of Pondria, a capacity-planning and revenue-forecasting application operated by Velta BV, a company incorporated in Belgium (“Velta”, “we”, “us”). Pondria is the trading name under which Velta provides the service.
1. Acceptance and who these Terms bind
By creating an account, accessing, or using Pondria, you agree to these Terms. If you accept them on behalf of an organization, you confirm that you are authorized to bind that organization, and “you” refers to that organization. Pondria is a business tool intended for professional use by agencies, consultancies, and similar organizations. It is not directed at consumers, and you may not use it for personal, family, or household purposes.
2. Definitions
- Service: the Pondria web application and related functionality made available by Velta.
- Organization: the workspace within which users collaborate, and the unit on which billing is calculated.
- User: an individual who accesses the Service under an account, holding one of the roles Viewer, Member, Manager, or Owner.
- Customer Data: the planning content an organization enters into the Service, including persons, allocations, projects, clients, and comments.
3. The Service, and what v1 does and does not include
Pondria helps organizations plan people-as-resources against client projects, model a probability-weighted pipeline, and forecast revenue and capacity. The current version (v1) is delivered only through an authenticated account.
v1 does not include time-tracking or recording of actual hours worked, and it does not include invoicing. Any references to artificial-intelligence features describe planned future functionality that is not active in v1. We may add, change, or remove features over time as described in the section on changes below.
4. Accounts and eligibility
You must provide accurate account information and keep it up to date. You are responsible for activity under your account and for keeping your credentials confidential. You must be at least 16 years old to use the Service. Roles determine what a user can see and do: Viewers have read-only access, Members and Managers hold progressively broader permissions, and each organization has an Owner responsible for billing and administration.
5. Subscriptions, plans, and billing
Billing is calculated per organization, based on the roles assigned to its users. The current plans are:
- Viewer: free.
- Member: €4 per seat per month, or €3.20 per seat per month billed annually.
- Manager: €15 per seat per month, or €12 per seat per month billed annually.
- Owner: €15 per seat per month, or €12 per seat per month billed annually.
Annual billing reflects a 20% discount against the monthly rate. Adding a seat partway through a billing period is prorated for the remainder of that period. Prices are stated exclusive of value-added tax (VAT); where VAT or other taxes apply, they are added to your charges. Only the Owner can add or change a payment method for an organization.
Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from your billing settings; cancellation takes effect at the end of the current period, and no further charges are made afterwards.
6. Free-trial terms
Each combination of a user and an organization is eligible for a single 14-day free trial. Once a person has used their trial, they do not receive another, including by creating a second organization. To enforce this fairly while minimizing the data retained, we keep a salted one-way hash of the email address associated with a used trial; this is described further in our Privacy Policy.
If a trial ends without a payment method on file, all users in the organization are demoted to the Viewer role, and a 30-day grace window begins. If no payment is made before the grace window closes, the organization and its data are permanently deleted, as described in the termination section.
New organizations begin with a 14-day free trial during which no payment is taken. Where a subscriber is a consumer under EU law, this trial period also gives effect to the statutory 14-day right of withdrawal: you may cancel during the trial at no cost. For any question about withdrawal, contact help@pondria.ai.
7. Payments and refunds
Payments are processed by Stripe. Card and payment details are handled by Stripe and are never stored by Pondria. By providing a payment method, you authorize recurring charges for the applicable subscription.
Refunds are handled by request rather than through the application. There is no self-serve refund button. If you believe a refund is warranted, email help@pondria.ai, and we will review the request and issue any refund through Stripe at our discretion.
8. Acceptable use
You agree not to:
- use the Service in violation of any applicable law or third-party right;
- upload content you have no right to process, or that infringes the privacy or intellectual property of others;
- attempt to gain unauthorized access to the Service, other accounts, or the underlying systems;
- interfere with or disrupt the integrity or performance of the Service, or probe it for vulnerabilities without authorization;
- resell or provide the Service to third parties except as expressly permitted.
9. Customer Data and ownership
As between you and Velta, you retain all rights to your Customer Data. You grant us the limited rights necessary to host, process, and display that data to operate the Service for you. When we process the personal data contained in Customer Data on your behalf, Velta acts as a processor under our Data Processing Agreement. For account, billing, and security data, Velta acts as a controller, as described in the Privacy Policy. You are responsible for the lawfulness of the Customer Data you enter and for having a valid basis to process it.
10. Pondria intellectual property
The Service, including its software, design, and branding, is owned by Velta and its licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No rights are granted other than those expressly stated here.
11. Third-party services and subprocessors
The Service relies on third-party providers for hosting, payments, and error monitoring. The current subprocessors, their purposes, and their regions are listed in our Privacy Policy and in Annex 3 of the Data Processing Agreement. Your use of the Service is also subject to those providers’ own terms where applicable.
12. Availability and support
The Service is provided on an “as is” and “as available” basis. v1 does not carry a formal service-level agreement or uptime guarantee. We aim to keep the Service available and to provide reasonable-effort support by email at help@pondria.ai. We may perform maintenance that temporarily interrupts availability.
13. Disclaimer of warranties
To the fullest extent permitted by law, the Service is provided without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that forecasts, capacity figures, or other outputs will be accurate. You are responsible for the decisions you make using the Service.
14. Limitation of liability
To the fullest extent permitted by applicable law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Service, even if advised of the possibility of such damages.
Velta’s total aggregate liability arising out of or relating to the Service or these Terms is limited to the total amounts you paid to Velta for the Service in the twelve months preceding the event giving rise to the liability. Nothing in these Terms limits liability that cannot be limited under applicable law, such as liability for fraud or for death or personal injury caused by negligence.
15. Indemnity
You agree to indemnify and hold Velta harmless from claims, damages, and reasonable expenses arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of applicable law or third-party rights.
16. Term, suspension, and termination
These Terms apply for as long as you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate access if you materially breach these Terms, if required by law, or to protect the Service or its users.
On termination, or when a subscription lapses without payment, users are demoted to Viewer and a 30-day grace window begins. After the grace window closes, the organization and its Customer Data are permanently deleted. After deletion we retain only (a) the salted one-way hash of the email address, used to prevent trial abuse, and (b) billing and invoice records that we and Stripe are required by law to keep, currently seven years under Belgian accounting law. This is described further in the Privacy Policy.
17. Changes to the Service and to these Terms
We may modify the Service and may update these Terms from time to time. When changes are material, we will take reasonable steps to notify you, for example by email or an in-app notice. Changes take effect when posted unless stated otherwise. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to a change, your remedy is to stop using the Service.
18. Governing law and jurisdiction
These Terms are governed by the laws of Belgium, without regard to conflict-of-laws rules. The courts competent for the registered seat of Velta BV have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, without prejudice to any mandatory rights you may have under applicable law.
19. Business-to-business service
Pondria is offered as a business-to-business service for professional use. Consumer- protection rules that apply to contracts with consumers may not apply to your use of the Service.
20. General provisions
These Terms, together with the Privacy Policy and the Data Processing Agreement, form the entire agreement between you and Velta regarding the Service and supersede prior agreements on that subject. If any provision is held unenforceable, the remaining provisions stay in effect. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver of it. Notices to Velta may be sent to help@pondria.ai.
21. Contact
Velta BV, Beekstraat 17, 3545 Halen, Belgium. VAT and enterprise number BE 1024.208.746. For any question about these Terms, email help@pondria.ai. Company details are also available on our Imprint.